When a garage door jumps its tracks, it can hang at an angle, jam, or even fall. It’s one of the more dangerous failures — and forcing it usually makes things worse.
Common causes
A vehicle bump, a broken roller, loose track brackets, or a snapped cable can all knock a door off track. Bent tracks then prevent the rollers from seating correctly.
What to do
Stop using the door and don’t try to muscle it back on — it’s heavy and under tension. Our technicians straighten or replace the affected track sections, realign the door, and fix the part that caused the problem.
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